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PriyaGoogle
“Rang round three garages and this one was the only place that explained what actually needed doing. Price didn't change from the quote and it was ready a day early.”
GARAGES & AUTO REPAIR
Review management for garages and auto repair shops
Ask every customer for a review when they collect their car, answer questions about cost and turnaround in your own words, and climb the map for “garage near me”.
7-day free trial · No setup fees · Cancel anytime
Platforms that matter for your garage
COLLECT REVIEWS
Ask every customer automatically
The relief of getting a car back is the best time to ask. Review Kit sends the request once the vehicle is collected, referencing the work carried out, so the customer has something specific to write about.
- Requests sent when the vehicle is handed back
- QR codes on invoices and the reception desk
- Personalised with the service or repair completed
- No chasing from your service advisors
Request journeyActive
Vehicle collected
Job closed and invoice settled
Email sent automatically
2 minutes later
New Google review
5 stars from a customer
Email
QR code
AI REPLIES
Replies that sound like your garage
Cost is the most common thing customers mention, so replies need to be accurate. Review Kit drafts from your approved facts, publishes the positive ones, and holds anything sensitive for a manager.
- Trained on your past replies and approved facts
- Auto-publish 4–5 star replies instantly
- Hold 1–3 star reviews for your approval first
- Edit any draft before it goes live
Reply styleAI trained
WarmTone
ConciseLength
ClearLanguage
APPROVED BUSINESS FACTS
MOT and servicing on all makes · Written quotes before any work starts · Courtesy cars available on request · 12-month parts and labour warranty
Replies only reference facts you've approved, so nothing inaccurate goes public.
TOPIC INSIGHTS
Know exactly what to fix first
Know whether the issue is the bill, the wait, or the lack of an update call, and see which of your fixes are already showing up in customer feedback.
- Topic breakdowns taken from real review text
- Trends over time, not one-off complaints
- See which fixes are already working
- Export insights for team meetings
What customers mentionLast 90 days
Honesty and transparency88% · +7 pts
Turnaround time72% · +4 pts
Price54% · -3 pts
Communication and updates61% · +2 pts
Worth fixing: Price complaints almost always follow jobs where extra work was discovered mid-repair without a call first.
YOUR TEAM
See which advisors earn the feedback
Reviews are tagged to the service advisor or technician on the job, so the leaderboard builds itself and everyone can see who's doing it well.
- Automatic tagging by technician and location
- Weekly leaderboards that drive friendly competition
- Spot who needs coaching or a nudge
- No spreadsheets or manual logging
Review leaderboardThis month
1BBen22+5 this week
2MMarcus18+4 this week
3TTia13+2 this week
Ben leads. Reviews up 24% this month.
MULTI-LOCATION
Every location, side by side
Compare ratings, review volume and response times across every garage you run, from one place. Spot which one needs attention before it shows up in your numbers.
- Ratings, volume and response times for every location
- Alerts when a location starts slipping
- Roll-up reporting for the whole group
- Per-location permissions for managers
Locations4 locations
Downtown118 reviews2h
Riverside79 reviews5h
Uptown57 reviews18h
Airport91 reviews3h−
Needs attention: Uptown's rating dropped 0.3 this month, and response time is 6x slower than your other locations.
4 locations · Updated daily
Why reviews decide who gets the call
Drivers don't have a regular garage until they've had a good experience with one. The first one they try is almost always the highest-rated result on the map.
- Review volume and recency lift you in local Maps results
- Honest, specific reviews counter the trust problem the trade fights
- Answering a complaint publicly is worth more than removing it
- Topic feedback shows whether the issue is price or communication
What changesLast 90 days
4x
More reviews per month
<2h
Average reply time
#3
Typical Maps position
100%
Reviews answered
Typical results for a garage actively using Review Kit for requests and replies over a 90-day period.
Questions from auto repair
When is the request sent?
When the vehicle is collected and the job is closed, so the experience is still fresh.
Can we track MOT and service searches separately?
Yes. Maps rank tracking runs on the search terms you choose for each location.
What if someone complains about a price?
Reviews below 4 stars are held in your inbox until you approve the reply, so nothing goes out unchecked.
GARAGES & AUTO REPAIR
Get more reviews for your garage, automatically
Every feature included, no long-term contract.