S
SofiaBooking.com
“Room was spotless and the bed was excellent. Check-in took a while when we arrived late but the night porter was very apologetic and helpful.”
HOTELS
Review management for hotels
Collect guest reviews after every checkout, manage Booking.com, Google and TripAdvisor from one inbox, and see whether the issue is housekeeping, breakfast or check-in speed.
7-day free trial · No setup fees · Cancel anytime
Platforms that matter for your hotel
COLLECT REVIEWS
Ask every guest automatically
Guests write reviews on the journey home or not at all. Review Kit sends the request shortly after checkout, referencing the stay, and gives front desk a QR code for guests who'd rather do it at the door.
- Requests sent shortly after checkout, not days later
- In-room and front-desk QR codes
- Personalised with the room type and length of stay
- One request per stay, with follow-ups that stop on reply
Request journeyActive
Guest checked out
Departure posted in your PMS
Email sent automatically
2 minutes later
New Booking.com review
5 stars from a guest
Email
QR code
AI REPLIES
Replies that sound like your hotel
OTA scores respond to how consistently you reply. Review Kit answers every guest in your hotel's voice, publishes the straightforward ones immediately, and escalates anything that needs a manager.
- Trained on your past replies and approved facts
- Auto-publish 4–5 star replies instantly
- Hold 1–3 star reviews for your approval first
- Edit any draft before it goes live
Reply styleAI trained
WarmTone
ConciseLength
ClearLanguage
APPROVED BUSINESS FACTS
Check-in from 3pm, checkout 11am · Breakfast served 7 to 10.30am · Parking available on site · Pet-friendly rooms on request
Replies only reference facts you've approved, so nothing inaccurate goes public.
TOPIC INSIGHTS
Know exactly what to fix first
Your score tells you something is wrong. Topic insights tell you it's the late-night check-in desk, not the rooms, so you fix the rota instead of the refurb.
- Topic breakdowns taken from real review text
- Trends over time, not one-off complaints
- See which fixes are already working
- Export insights for team meetings
What guests mentionLast 90 days
Room cleanliness91% · +4 pts
Breakfast68% · -2 pts
Check-in speed47% · -5 pts
Value for money66% · +3 pts
Worth fixing: Check-in speed is the fastest-falling topic, and mentions cluster around arrivals after 10pm.
YOUR TEAM
See how each department is landing
Reviews are tagged by department and shift, so housekeeping, front desk and F&B can each see the feedback that belongs to them.
- Automatic tagging by team member and location
- Weekly leaderboards that drive friendly competition
- Spot who needs coaching or a nudge
- No spreadsheets or manual logging
Review leaderboardThis month
1FFront desk36+8 this week
2HHousekeeping29+6 this week
3BBreakfast team21+4 this week
Front desk leads. Reviews up 24% this month.
MULTI-LOCATION
Every location, side by side
Compare ratings, review volume and response times across every hotel you run, from one place. Spot which one needs attention before it shows up in your numbers.
- Ratings, volume and response times for every location
- Alerts when a location starts slipping
- Roll-up reporting for the whole group
- Per-location permissions for managers
Locations4 locations
Downtown118 reviews2h
Riverside79 reviews5h
Uptown57 reviews18h
Airport91 reviews3h−
Needs attention: Uptown's rating dropped 0.3 this month, and response time is 6x slower than your other locations.
4 locations · Updated daily
Why your review score is your rate card
On the OTAs, the score sits next to the price. Half a point of review score changes both where you appear in the results and what a guest will pay to stay.
- OTA ranking factors in review score, volume and recency
- Responding to every review is a visible signal of a well-run property
- Direct bookings follow strong Google and TripAdvisor ratings
- Topic-level feedback points to the operational fix, not a guess
What changesLast 90 days
3x
More reviews per stay
<2h
Average reply time
+0.4
Typical score lift
100%
Reviews answered
Typical results for a hotel actively using Review Kit for requests and replies over a 90-day period.
Questions from hotels
Can you connect to Booking.com and Google together?
Yes. Booking.com, Google, TripAdvisor and Airbnb reviews all land in one inbox.
Can requests fire from our PMS?
Yes, checkout is the usual trigger, and QR codes cover guests who prefer to leave feedback in person.
Can we compare properties in a group?
Yes. Every property sits side by side with ratings, volume and response times, plus a group roll-up.
HOTELS
Get more reviews for your hotel, automatically
Every feature included, no long-term contract.