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ElenaGetYourGuide
“Marco made the old town come alive and kept the group moving without ever rushing us. Meeting point was easy to find too.”
TOURS & EXPERIENCES
Review management for tour and activity operators
Collect reviews the moment a tour ends, manage GetYourGuide, TripAdvisor and Google from one inbox, and see which guides and which departures guests rate highest.
7-day free trial · No setup fees · Cancel anytime
Platforms that matter for your operator
COLLECT REVIEWS
Ask every guest automatically
Guests are at their happiest as the tour ends and gone by the evening. Review Kit sends the request while they're still on the way back, naming the tour they took and the guide who ran it.
- Requests sent as soon as the departure closes
- QR codes on tickets and at the meeting point
- Personalised with the tour name, date and guide
- Works across every language your guests booked in
Request journeyActive
Tour completed
Departure closed on your booking system
Email sent automatically
2 minutes later
New GetYourGuide review
5 stars from a guest
Email
QR code
AI REPLIES
Replies that sound like your operator
Replies are part of your listing. Review Kit answers every guest in your operator voice, references the right tour, and holds anything critical so you can respond properly.
- Trained on your past replies and approved facts
- Auto-publish 4–5 star replies instantly
- Hold 1–3 star reviews for your approval first
- Edit any draft before it goes live
Reply styleAI trained
WarmTone
ConciseLength
ClearLanguage
APPROVED BUSINESS FACTS
Small groups capped at 12 · Free cancellation up to 24 hours · Tours run in English, Spanish and German · Meeting point outside the cathedral
Replies only reference facts you've approved, so nothing inaccurate goes public.
TOPIC INSIGHTS
Know exactly what to fix first
Understand which tours, departures and guides drive your best feedback, and where the friction actually is, from meeting points to pacing.
- Topic breakdowns taken from real review text
- Trends over time, not one-off complaints
- See which fixes are already working
- Export insights for team meetings
What guests mentionLast 90 days
Guide knowledge93% · +5 pts
Meeting point clarity58% · +7 pts
Group size79% · +2 pts
Value for money64% · -1 pt
Worth fixing: Meeting point confusion has improved since the directions changed, but morning departures still see the most mentions.
YOUR TEAM
See which guides guests rave about
Reviews are tagged to the guide and departure automatically, so you can see who's earning five stars, who needs support, and which tours consistently outperform.
- Automatic tagging by guide and location
- Weekly leaderboards that drive friendly competition
- Spot who needs coaching or a nudge
- No spreadsheets or manual logging
Review leaderboardThis month
1MMarco34+9 this week
2SSofia27+6 this week
3LLuca18+3 this week
Marco leads. Reviews up 24% this month.
MULTI-LOCATION
Every location, side by side
Compare ratings, review volume and response times across every operator you run, from one place. Spot which one needs attention before it shows up in your numbers.
- Ratings, volume and response times for every location
- Alerts when a location starts slipping
- Roll-up reporting for the whole group
- Per-location permissions for managers
Locations4 locations
Downtown118 reviews2h
Riverside79 reviews5h
Uptown57 reviews18h
Airport91 reviews3h−
Needs attention: Uptown's rating dropped 0.3 this month, and response time is 6x slower than your other locations.
4 locations · Updated daily
Why reviews drive your booking volume
On marketplaces, review count and rating are the ranking. A tour with recent, well-answered reviews sits higher in the results and converts more of the travellers who see it.
- Marketplace ranking is heavily influenced by review volume and recency
- Travellers compare ratings across similar tours before booking
- Answered reviews signal a professional, active operator
- Guide-level feedback shows who to schedule on your key departures
What changesLast 90 days
5x
More reviews per month
<2h
Average reply time
+0.3
Typical rating lift
100%
Reviews answered
Typical results for a operator actively using Review Kit for requests and replies over a 90-day period.
Questions from tour operators
Do you support GetYourGuide reviews?
Yes, alongside TripAdvisor, Google, Booking.com and more, all in one inbox.
Can requests go out in the guest's language?
Yes, requests and drafted replies follow the language the guest booked in.
Can we see performance by tour?
Yes. Ratings, volume and topics break down by tour, departure and guide.
TOURS & EXPERIENCES
Get more reviews for your operator, automatically
Every feature included, no long-term contract.