Reputation management software
Reputation management software built for real businesses
Reputation management software is a tool that brings every review of your business into one place, helps you collect more of them, reply to each one, and understand what customers keep saying. Review Kit does all four, priced per location, with no enterprise contract and no onboarding project.
No card required · Most businesses are live within an hour
The four jobs it has to do
Monitor every platform in one inbox
New reviews from Google, Trustpilot, TripAdvisor, GetYourGuide, Booking.com, Airbnb and Yelp land in a single inbox, for one location or twenty. Nothing sits unseen for a week because nobody logged into that dashboard.
Collect new reviews automatically
The fastest way to fix a reputation is to bury an old bad review under recent honest ones. Review Kit asks every customer at the right moment by email or QR code, and stops chasing the moment a review lands.
Reply in your own voice, at scale
AI drafts replies from responses you have already written and facts you have approved. Four and five star replies can publish instantly; anything lower is held in your inbox until you have read it.
Understand what is driving the rating
Instead of a single sentiment score, you get topic-level breakdowns such as wait times, pricing, staff friendliness and service quality, with trends over time, so you know what to actually fix.
What to look for when choosing a tool
Useful whether or not you pick us. Most reputation management software is built and priced for enterprise marketing teams; if you run a clinic, a restaurant group or a trades business, these are the things that matter.
| What to check | Why it matters |
|---|---|
| Covers the platforms you are actually reviewed on | Some tools only handle Google. Check yours covers travel and hospitality sites too if that is where your customers look. |
| Collects reviews, not just monitors them | Monitoring alone changes nothing. The tool should be asking every customer, automatically. |
| Replies that sound like you | Generic AI replies are obvious to readers. Look for training on your own past replies and approved facts. |
| Approval controls | You should be able to auto-publish positive replies and hold low ratings for a human to check. |
| Per-location reporting | If you run more than one site, you need them side by side, with permissions per manager. |
| Honest pricing | Per location, monthly, no setup fee and no annual lock-in. Ask what happens when you add a site. |
Every platform you are reviewed on
Read, reply and report across all of them from one inbox.
Who uses it
Businesses whose next customer reads their reviews first. It works for a single site and scales to groups managing dozens of profiles, with per-location permissions and roll-up reporting.
Simple pricing, per location
Start with a 7-day free trial, no card required. After that it is one monthly price per location with every feature included, no setup fees and no contract. Groups above three locations can ask us for a discount.
Common questions
Reputation management questions
What is reputation management software?
It is software that collects, monitors and responds to what customers publish about your business online, mainly reviews. Good tools also collect new reviews automatically and show you the themes behind your rating, rather than just alerting you when something appears.
Can you remove a bad review?
No, and be wary of anyone who says they can. Platforms only remove reviews that break their own rules, which you can report. The realistic approach is to reply well and keep collecting honest recent reviews so one bad experience stops defining your rating.
Is this the same as SEO?
They overlap. Google factors review volume, recency and your response rate into local Maps ranking, so consistent review management usually improves where you appear in local search. Review Kit tracks that ranking alongside your reviews.
Do I need it for one location?
It is priced per location, so a single site pays for one. Most single-location businesses use it because asking every customer by hand is the part that always slips.
How long does setup take?
Most businesses are live within an hour. Connect your review platforms, import your customer list, and requests start going out.
Does it write reviews for me?
Never. Review Kit only asks your real customers for honest reviews. It does not write, buy or incentivise reviews.
Take control of your reputation this week
7-day free trial, no card required. Every feature included from day one.
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