D
DanielTripAdvisor
“Brilliant food and the sharing plates were the highlight. It did take a while for mains to arrive on a busy Saturday but the staff kept us updated.”
RESTAURANTS & CAFES
Review management for restaurants and cafes
Turn finished tables into fresh Google and TripAdvisor reviews, reply to every diner in your restaurant's own tone, and see whether the complaints are about service speed, noise or value.
7-day free trial · No setup fees · Cancel anytime
Platforms that matter for your restaurant
COLLECT REVIEWS
Ask every diner automatically
The best moment to ask a diner for a review is while the meal is still fresh. Review Kit sends the request shortly after the bill is settled, or lets guests scan a QR code on the table, so you capture the good nights instead of only the bad ones.
- Requests triggered when the table closes, not the next morning
- Table-top and receipt QR codes for walk-ins
- Personalised with the booking or service the guest had
- Yelp reviews are monitored and replied to, never solicited
Request journeyActive
Bill settled
Table closed on your POS
Email sent automatically
2 minutes later
New TripAdvisor review
5 stars from a diner
Email
QR code
AI REPLIES
Replies that sound like your restaurant
Diners read replies before they book. Review Kit drafts responses in your restaurant's tone, publishes the glowing ones straight away, and holds anything critical so a manager can read it first.
- Trained on your past replies and approved facts
- Auto-publish 4–5 star replies instantly
- Hold 1–3 star reviews for your approval first
- Edit any draft before it goes live
Reply styleAI trained
WarmTone
ConciseLength
ClearLanguage
APPROVED BUSINESS FACTS
Kitchen open until 10pm · Set lunch menu Tuesday to Friday · Full vegan and gluten-free menus · Walk-ins welcome at the bar
Replies only reference facts you've approved, so nothing inaccurate goes public.
TOPIC INSIGHTS
Know exactly what to fix first
One angry review about a slow main isn't a pattern. Fifteen of them across two months is. Review Kit groups what diners write into topics so you know whether to fix the kitchen pass, the pricing, or the noise level.
- Topic breakdowns taken from real review text
- Trends over time, not one-off complaints
- See which fixes are already working
- Export insights for team meetings
What diners mentionLast 90 days
Food quality89% · +4 pts
Staff friendliness84% · +5 pts
Speed of service44% · -6 pts
Value for money61% · +1 pt
Worth fixing: Speed of service is dropping and nearly every mention is a Friday or Saturday evening cover.
YOUR TEAM
See which servers guests name by name
Reviews are tagged to the shift and the server on the table, so you can recognise the front-of-house team that guests keep mentioning, and turn review collection into a friendly competition between sections.
- Automatic tagging by server and location
- Weekly leaderboards that drive friendly competition
- Spot who needs coaching or a nudge
- No spreadsheets or manual logging
Review leaderboardThis month
1AAmelia31+7 this week
2JJames26+5 this week
3MMaya19+3 this week
Amelia leads. Reviews up 24% this month.
MULTI-LOCATION
Every location, side by side
Compare ratings, review volume and response times across every restaurant you run, from one place. Spot which one needs attention before it shows up in your numbers.
- Ratings, volume and response times for every location
- Alerts when a location starts slipping
- Roll-up reporting for the whole group
- Per-location permissions for managers
Locations4 locations
Downtown118 reviews2h
Riverside79 reviews5h
Uptown57 reviews18h
Airport91 reviews3h−
Needs attention: Uptown's rating dropped 0.3 this month, and response time is 6x slower than your other locations.
4 locations · Updated daily
Why reviews fill tables
Almost nobody books a restaurant they haven't checked first. Star rating, review recency and how you handle criticism decide whether a hungry stranger picks you or the place two doors down.
- Recent reviews signal that a restaurant is busy and consistent
- Replying to criticism publicly reassures the next reader more than the review harms you
- Google and TripAdvisor visibility both respond to review volume and recency
- Topic feedback shows what to change on the menu or the rota
What changesLast 90 days
4x
More reviews per month
<1h
Average reply time
+0.4
Typical rating lift
100%
Reviews answered
Typical results for a restaurant actively using Review Kit for requests and replies over a 90-day period.
Questions from restaurants
Can you trigger requests from our booking or POS system?
Yes. Requests fire when a table closes or a booking is marked complete, and you can also use table QR codes for walk-ins.
Do you ask for Yelp reviews?
No. Yelp's guidelines prohibit soliciting reviews, so Review Kit monitors and replies to Yelp reviews but never requests them.
Can each site have its own inbox?
Yes. Every location has its own view, and you get one roll-up across the group.
RESTAURANTS & CAFES
Get more reviews for your restaurant, automatically
Every feature included, no long-term contract.