C
CallumAirbnb
“Beautiful spot and the welcome basket was a lovely touch. Parking was tighter than expected but the directions in the guide helped.”
B&BS & SHORT STAYS
Review management for B&Bs and short-stay hosts
Keep Airbnb, Booking.com and Google reviews flowing from every stay, reply to guests in your own voice without living in your inbox, and protect the rating your bookings depend on.
7-day free trial · No setup fees · Cancel anytime
Platforms that matter for your property
COLLECT REVIEWS
Ask every guest automatically
Small properties live or die on rating, but chasing reviews between changeovers is the first thing to slip. Review Kit sends the request after every checkout so the flow never stops, even in your busiest month.
- Requests sent automatically after every stay
- QR codes in the welcome book and by the door
- Personalised with the room or property the guest stayed in
- One polite follow-up, then it stops
Request journeyActive
Guest checked out
Stay completed
Email sent automatically
2 minutes later
New Airbnb review
5 stars from a guest
Email
QR code
AI REPLIES
Replies that sound like your property
Guests read your replies as a preview of how you host. Review Kit drafts them in your voice, with your house facts, and never publishes a critical one before you've read it.
- Trained on your past replies and approved facts
- Auto-publish 4–5 star replies instantly
- Hold 1–3 star reviews for your approval first
- Edit any draft before it goes live
Reply styleAI trained
WarmTone
ConciseLength
ClearLanguage
APPROVED BUSINESS FACTS
Self check-in from 4pm · Two bedrooms, sleeps four · On-street parking, permit provided · No pets, no smoking
Replies only reference facts you've approved, so nothing inaccurate goes public.
TOPIC INSIGHTS
Know exactly what to fix first
See exactly which detail keeps costing you a star, from the parking to the shower pressure, before it settles into your rating.
- Topic breakdowns taken from real review text
- Trends over time, not one-off complaints
- See which fixes are already working
- Export insights for team meetings
What guests mentionLast 90 days
Cleanliness94% · +3 pts
Communication89% · +5 pts
Parking and arrival45% · +8 pts
Accuracy of listing76% · +1 pt
Worth fixing: Parking is still the weakest topic but it's improving fast since the listing photos changed.
YOUR TEAM
Every property, side by side
If you run more than one place, Review Kit shows ratings, review volume and response times for each, so you can see which property needs attention this month.
- Automatic tagging by host and location
- Weekly leaderboards that drive friendly competition
- Spot who needs coaching or a nudge
- No spreadsheets or manual logging
Review leaderboardThis month
1HHarbour Cottage18+4 this week
2TThe Old Mill14+3 this week
3GGarden Studio9+2 this week
Harbour Cottage leads. Reviews up 24% this month.
MULTI-LOCATION
Every location, side by side
Compare ratings, review volume and response times across every property you run, from one place. Spot which one needs attention before it shows up in your numbers.
- Ratings, volume and response times for every location
- Alerts when a location starts slipping
- Roll-up reporting for the whole group
- Per-location permissions for managers
Locations4 locations
Downtown118 reviews2h
Riverside79 reviews5h
Uptown57 reviews18h
Airport91 reviews3h−
Needs attention: Uptown's rating dropped 0.3 this month, and response time is 6x slower than your other locations.
4 locations · Updated daily
Why a fraction of a star matters
Guests filter by rating before they read a single word. For a small property, the gap between 4.6 and 4.9 is the gap between an empty week and a full one.
- Platform search filters cut off below common rating thresholds
- Recent reviews prove the property is still well kept
- Consistent replies improve response-rate metrics on the OTAs
- Google reviews bring direct bookings with no platform commission
What changesLast 90 days
3x
More reviews per stay
<2h
Average reply time
+0.3
Typical rating lift
100%
Reviews answered
Typical results for a property actively using Review Kit for requests and replies over a 90-day period.
Questions from b&bs & short stays
Does this work for a single property?
Yes. Pricing is per location, so a single B&B or holiday let gets every feature from day one.
Which platforms do you cover?
Airbnb, Booking.com, Google, TripAdvisor and more, all in one inbox.
Will replies sound like me?
Replies are trained on your past responses and the house facts you approve, and you can edit or hold any draft before it publishes.
B&BS & SHORT STAYS
Get more reviews for your property, automatically
Every feature included, no long-term contract.