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TomGoogle
“Called at 7am with no hot water and had an engineer out by 10. Explained the fix, cleaned up after and the price matched the quote.”
TRADES & HOME SERVICES
Review management for plumbers, electricians and home services
Every completed job turns into a review request from the field, every review is answered in your company's voice, and you can see how your Google Maps position moves across the areas you cover.
7-day free trial · No setup fees · Cancel anytime
Platforms that matter for your company
COLLECT REVIEWS
Ask every customer automatically
Your engineers are not going to chase reviews, and they shouldn't have to. Review Kit sends the request the moment a job is closed on site, referencing the work carried out, so the customer replies while the good impression is fresh.
- Triggered when the engineer marks the job complete
- QR codes on job sheets and van signage
- Personalised with the job type and the engineer's name
- No follow-ups once the review has been left
Request journeyActive
Job marked complete
Engineer closes the job on site
Email sent automatically
2 minutes later
New Google review
5 stars from a customer
Email
QR code
AI REPLIES
Replies that sound like your company
Trade reviews often mention price, so replies need care. Review Kit drafts from facts you've approved, publishes the straightforward ones, and holds anything about cost or a complaint for you to check.
- Trained on your past replies and approved facts
- Auto-publish 4–5 star replies instantly
- Hold 1–3 star reviews for your approval first
- Edit any draft before it goes live
Reply styleAI trained
WarmTone
ConciseLength
ClearLanguage
APPROVED BUSINESS FACTS
24/7 emergency callouts · Fixed quotes before work starts · Gas Safe registered engineers · 12-month workmanship guarantee
Replies only reference facts you've approved, so nothing inaccurate goes public.
TOPIC INSIGHTS
Know exactly what to fix first
See whether customers are complaining about the price, the timekeeping or the tidy-up, and which engineers or job types the pattern belongs to.
- Topic breakdowns taken from real review text
- Trends over time, not one-off complaints
- See which fixes are already working
- Export insights for team meetings
What customers mentionLast 90 days
Punctuality87% · +6 pts
Quality of work90% · +3 pts
Pricing and quotes51% · -2 pts
Communication68% · +5 pts
Worth fixing: Pricing mentions turn negative when the final invoice differs from the phone estimate rather than the written quote.
YOUR TEAM
See which engineers bring in the reviews
Every review is tagged to the engineer who did the job. No spreadsheets, no manual logging, just a weekly leaderboard that shows who's earning the feedback.
- Automatic tagging by engineer and location
- Weekly leaderboards that drive friendly competition
- Spot who needs coaching or a nudge
- No spreadsheets or manual logging
Review leaderboardThis month
1DDave24+6 this week
2KKieran19+4 this week
3AAsh14+3 this week
Dave leads. Reviews up 24% this month.
MULTI-LOCATION
Every location, side by side
Compare ratings, review volume and response times across every company you run, from one place. Spot which one needs attention before it shows up in your numbers.
- Ratings, volume and response times for every location
- Alerts when a location starts slipping
- Roll-up reporting for the whole group
- Per-location permissions for managers
Locations4 locations
Downtown118 reviews2h
Riverside79 reviews5h
Uptown57 reviews18h
Airport91 reviews3h−
Needs attention: Uptown's rating dropped 0.3 this month, and response time is 6x slower than your other locations.
4 locations · Updated daily
Why reviews win emergency calls
When a boiler fails or the lights go out, people search, scan the top three map results and call the one with the most recent reviews. Volume and recency decide who gets the call.
- Local Maps ranking responds directly to review volume and recency
- Recent reviews prove you're active and available now
- Named engineer praise builds trust before anyone answers the phone
- Answered complaints show how you handle things when they go wrong
What changesLast 90 days
4x
More reviews per month
<2h
Average reply time
#3
Typical Maps position
100%
Reviews answered
Typical results for a company actively using Review Kit for requests and replies over a 90-day period.
Questions from home services
Can engineers trigger the request from site?
Yes. Closing the job sends the request automatically, and job-sheet QR codes work when a customer prefers to do it there and then.
We cover several towns. Can we track each one?
Yes. Maps rank tracking runs per location and radius, so you can see where you're visible and where you're not.
What if a customer disputes a price publicly?
Anything below 4 stars is held for your approval, so you decide what the public reply says.
TRADES & HOME SERVICES
Get more reviews for your company, automatically
Every feature included, no long-term contract.